Return Policy
1.Area apply:
- Product from Namidori store
- Time apply:
2. Condition:
- intact, no scatch, crease .
-Time : 7 days
- match the condition of the producer ;
- Can't be returned: out of the limit time, damage,..
Complains :
1. Compains object:
Organization or individual using Namidori product
2. Type of complains:
Customer have problems with Namidori product can come direct to the store or contact 0985519830, send mail, other methods…
3. Rules:
Namidori can refuse to issue complains with no clue or none customer
II. Steps to issue
Step 1. Reveice and reply complains
- Every position of Namidori have responsible to reivce and reply to complains
Step 2: Confirm and issue
- After reveive and confirm the situation from the customer, Namidori will issue the problems in range of ability
- Complains that go beyond the ability of current position will be reported to higher level manager (will be issued in 1/2 day)
Step 3: High level manager receive, confirm and issue
-higher level manager will receive, confirm and give a conclusion for the problem
Bước 4:Respone to customer
- After checking result, we will contact through :Phone call, direct meeting, mail……depend on the first complain
- If the customer does not agree with the issue: in the next 7 days we will check the complains again
Step 5 5:end of the complain
- Save to file and close the complain